ARES SERVICE · GUARANTEED FOR LIFE
If something ever goes wrong, we handle it — start to finish. Your ARES is built as a tool, not a collectible. They're meant to be used — and over time, we expect to see them back for service. That's part of the job.
We respond within 24 hours, Monday through Friday. Messages received on weekends or holidays are handled the next business day.
All service is handled at our HQ. Package your timer securely to prevent damage in transit, and email us a quick description of the issue before sending. Once it arrives, we confirm receipt and route it correctly.
Every request is confirmed immediately. You'll hear from us within 24 hours.
If your timer needs service we'll walk you through exactly what we'll do. Some work is fast; some requires a watchmaker and more time — you'll know what to expect.
We'll keep you updated until it's resolved and back in your hands.
These are working tools. Wear and service are part of their life cycle. When they come back to us we handle them the same way we built them: deliberately and correctly.
Some repairs are quick. Others require full watchmaker service and time to do it right. Turnaround depends on the work — we'll set expectations once we assess the timer. Either way, you'll know what's happening and when.
Know what's going on? Send the details below while your timer's en route and we'll get started.
Built for your mission. Backed for life. If anything comes up — we've got you.