We exist to support you.

A Mission Timer is a timer that independently measures time in two directions: elapsed time (backward) and remaining time (forward). To do this, ARES Mission Timers® feature two independent measuring systems — the dial and the bezel.

The dial is a standard 0–60 minute dial for measuring elapsed time. The bezel is marked 60–0 minutes for measuring remaining time. While located on the same timer, they are not correlated and function independently, using the same hour, minute, and second hand set.

Accuracy is measured two ways: dial accuracy and bezel accuracy.

The dial, which measures elapsed time, is a precise measurement tool. The automatic movement is tuned to perform within a 10-second window — −4/+6 seconds per day, or 99.988% accuracy relative to the dial. This is an exceptional rate of performance and an internationally accepted standard.

The bezel, which measures remaining time, is a general measurement tool. It is machined with 120 clicks — one click every 30 seconds — so it cannot be more accurate than a half minute. Your bezel is rated to perform at ±30 seconds, a standard set forth and employed by elements within USASOC, and an accepted performance standard.

Your ARES Mission Timer needs to be registered with us. Register your timer here →

For quartz operating instructions, view them here →

Your ARES Mission Timer is guaranteed for life against manufacturing defects and/or craftsmanship errors. If your Mission Timer breaks because of ARES, it will be repaired or replaced, without question, for life.

Failure to seat the crown properly, normal wear and tear, scratches, dents and dings to the case or components, bezel or sapphire, loss, theft, misuse, drops, falls, destruction, or removal of the case back and/or crown — by anyone — are not covered by the Lifetime Warranty.

Ordering for all ARES manufactured products and merchandise is available online. If you're unable to order online, contact us at 360-629-7415 and we can process your order over the phone. Phone order hours are 0900–1500 PST, Monday–Friday.

How soon will I receive my order? Your Mission Timer is built for you — once you order, your watchmaker builds it every step of the way. We strive to keep "small batch" pieces in stock, but manufacturing takes time and can vary from 3–5 days to 3–5 weeks depending on the complexity of your timer.

I need to change my order. Yes — you can change your order prior to shipping by contacting ares@areswatches.com or 360-629-7415.

Can I cancel my order before it ships? Yes — contact ares@areswatches.com or 360-629-7415 and we'll cancel it.

Once your order leaves the shop, tracking info is automatically routed to the email address you provided at purchase.

What are your shipping options? Mission Timers ship with signature confirmation via USPS or UPS. ARES merchandise ships via your choice of carrier at checkout. ARES is not responsible for delivery once it has been received by the carrier.

Do you provide expedited shipping? You can select priority shipping at checkout.

Do you ship to APO/FPO? Absolutely — APO & FPO orders ship insured via USPS Priority worldwide.

Where do you ship? Right now we ship within the US & US Territories and Canada, and we're expanding. To be notified when we ship to your country, email ares@areswatches.com.

How long will my order take to arrive? Typically 1–5 days, depending on your location and the delivery service used.

How do I track my package? Tracking generates once your order is out the door — give it 24 hours to update.

Help! My package is missing. ARES will do everything it can to help you track it down, but is not responsible for orders once received by the carrier.

We stand behind our products 100%. If you purchase an item from ARES and are unhappy with it for any reason within the first 7 days, you may return it with proof of purchase for a refund or exchange.

I want to exchange my order. Please contact us first to ensure your desired timepiece is available for exchange.

I want to return my order. Custom timers are non-refundable. Items must be returned new, unworn, and unused in original packaging. Refunds are issued to the original form of payment. Send returns to:

AWC RETURNS
RE: (Your Order #)
9229 271st ST NW, Unit 399
Stanwood, WA 98292

How soon will I get a refund? Custom timers are non-refundable. Refunds process within 7–12 business days of receipt by our Returns Department. A credit to your card may take up to two weeks to be acknowledged by your bank or card institution.

What if I've worn it? Items returned worn, used, or with any sign of wear are subject to a 25% restocking fee. Watches returned damaged are charged a full repair and service fee, up to and including the retail price of the watch.

Help! My return shipment is missing! If your return used an ARES label, we'll work with you to recover it, and if the carrier certifies it lost, ARES covers 100%. If you return it through a method of your own choosing, you are responsible for delivery to ARES.

We guarantee everything we make. ARES watches are covered to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. The Lifetime Warranty does not include misuse or normal wear and tear. Before any service, your timer must be registered with ARES →.

AWC SERVICE
RE: (Your Order #)
9229 271st ST NW, Unit 399
Stanwood, WA 98292

Help! I broke my watch. If your watch breaks because of you, ARES will fix or repair it at a reasonable cost.

I think something is wrong. If you receive a damaged or defective item, contact us as soon as possible and we'll make every effort to replace it promptly. Provide your order number and item number from your confirmation email and we'll send return instructions.

This doesn't look like what I ordered. Email ares@areswatches.com with your original order number and a detailed description of the differences between what you ordered and what you received.

My strap is defective. All ARES® straps are guaranteed for life. Return a defective strap for a free replacement.

Why does my bezel sometimes look crooked? Three possible reasons, none of them problematic. First, there are 120 clicks on the bezel — two click positions for every minute — so you may just be "in between" clicks; fix it by clicking the bezel forward one click. Second, parallax: the ~2.5mm height difference between the top of the bezel and the base of the hands means the position appears to shift based on your viewing angle, like a speedometer seen from the passenger seat. Third, paint variation: the bezel markers are machined into the steel and filled with Super-LumiNova (the finest lume available, made in Switzerland by RC Tritec) via wet stamp, and slight bleed can give the appearance of misalignment. None of these affect function — when using the bezel your only reference is the hand stack, not the dial, and vice versa, since they operate independently. Every Mission Timer is checked and rated within specification. Wear freely.

There's condensation in my timer! DIVER-1 and GMT timers are rated to 1000 meters and FIELD-1 to 300 meters — condensation usually means the crown isn't fully closed. Hasty fix: open the crown fully and let it dry in the sun or near a heat source. Proper fix: send it in, and we'll repair any damage, assess any costs outside of warranty, and return it to you.

I'd like to place a custom order. ARES custom orders are available. Contact ares@areswatches.com for specifications.

ARES Watch Company LLC
9612 270th Street NW, Suite 202
Stanwood, WA 98292

Our facility is open to the public. Contact us at 360-629-7415 or ares@areswatches.com to schedule an appointment.

How we collect, use, and share your personal information when you visit or purchase from areswatches.com. Read our full Privacy Policy →

The terms and conditions that govern your use of our site and purchases. Read our full Terms of Service →